FAQ – Shipping & Customer Service

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Have a question or comment?

If you are not satisfied with your product order, please contact orders@spanishsoulwines.com to explain the reasons for your dissatisfaction. We do our best to respond to all customer service issues within 24 hours.

Shopping & fulfillment of orders

Please be advised that order payment processing and order fulfillment are facilitated through a 3rd party retailer.

Where we ship

This service may be limited or not available at all in some places due to local law or other restrictions. We ship to all states in the continental US, except for Alabama, Arkansas, Michigan, Mississippi, North Dakota, South Carolina, South Dakota, Tennessee, Virginia, Utah.

NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!

Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your mezcal during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location

Shipping time frame & tracking

When your package has been created with a shipping label and has entered the mail stream, you will receive an email notification with tracking information.

All orders are shipped from our fulfillment center in Connecticut (CT). Fulfillment typically takes 1 to 3 business days. After that, delivery usually takes 5 to 7 business days, depending on the shipping destination.

Orders to Oklahoma and Texas may take slightly longer due to the use of local carriers in those states. An online order can take up to 7–14 business days to be delivered depending on the carrier and the shipping address.

If it has been more than 3 business days and you have not received a tracking email, please contact orders@spanishsoulwines.com for assistance.

We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.

Delivery times

In-state shipping (CT to CT): 1–2 business days after fulfillment.
Out-of-state shipping: 5–7 business days.

Shipping carriers

Spanish Soul Wines assumes no liability for product damage due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the mezcal upon delivery. The most frequent cause of damages is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.

How do I track my order?

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there.

Shipment and Fulfillment Estimated Times

The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-3 business days.

The time to ship after the fulfillment time is

1-7 business days depending on the location.*

*In very specific cases in can take up to 14 business days

What states can you ship to?

We can ship to the following states: Arizona, California, Colorado, Connecticut, Washington D.C., Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Minnesota, Missouri, Montana, North Carolina, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Texas, Vermont, Washington, Wisconsin, West Virginia, and Wyoming.

Do I need to be home to receive my package?

Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.

Can I ship to a P.O. Box?

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.

How long does it take for an order to ship?

Most orders ship within 1-2 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-14 business days after shipment. From time to time, there may be some delays

Can I add or remove a product from my order?

Unfortunately not at the moment. All sales are final.

Can I get a Refund on my order?

All orders are final and returns or exchanges are not accepted. However, if you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at orders@spanishsoulwines.com within 3 days of receiving the shipment with a description of the damages or incorrect items and you must include pictures. We replace or refund items if they are defective or damaged.

Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Can I change my delivery address?

If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at orders@spanishsoulwines.com. If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a taxes.

My product arrived damaged, can I return it?

Unfortunately, we are currently unable to accept returns. Please reach out to our Customer Service Team at orders@spanishsoulwines.com with a picture of the damage and they will assist you.

How old do you have to be to place an order?

21 or older.

Can I return my product?

Unfortunately, we are unable to accept returns as alcohol products can not be shipped by a final customer.

I ordered multiple products but I only received some of them. What happens next?

Sometimes when multiple boxes are shipped, different tracking links are generated per order and in very few cases some can be lost or misplaced. Please reach out to customer service at orders@spanishsulwines.com so we can look into it and help you.

Do you ship internationally?

Unfortunately, not at the moment.

How is this charge going to show in my bank statement?

Your credit card or bank statement will show your order charge as “BEVSTACK-WINE/LIQR”, “Liquor & Wine Warehouse” or “BEVSTACK”.